Have you thought about how you want to be perceived? Are you setting expectations for yourself, for the position you have or want, for your clients or customers?

Setting expectations is like creating a benchmark for how you want to be perceived and treated and for achieving what you want.

Every thing you say and do creates an impression or image and if you’re consistent in what you do or say, the impression or image is strengthened or weakened every time.

Here are two recent examples of weak impression management:
The Prime Minister’s Office recently ‘sent’ the Prime Minister to Iqualuit instead of Iqaluit.
This spelling error offended the residents of Nunavut. An apology was offered calling it “a human error that might teach Canadians an important lesson about spelling mistakes.” It should teach us an important lesson in impression management by setting or adhering to standards and expectations.

Kelly McDougall, CEO of Ontario Lottery and Gaming Corporation, says” Any CEO that’s running a large organization under public scrutiny certainly feels under the gun.” She’s experiencing that now – being under the gun. Did she set expectations for herself in that position or standards for how she wanted this agency to operate? If she did, would she and the OLG be “under the gun” now?

The more influential or public you are, the more crucial it is to know what image you want to portray. An image weakened consistently will consistently whittle away respect, credibility and authority.

Stating what you expect in business and personal relationship or what outcome you want in an interaction – project, meeting, phone call – almost guarantee you won’t be disappointed. Setting expectation every time and early also makes it easy for the people you’re dealing with.

Defining what you want or don’t want is not easy. Thinking about it is probably clearer than articulating it. What you define is what you’ll get. Know what you want and expect it.

“Hold yourself responsible to a higher standard than anyone else expects of you.”   Unknown

Upcoming workshop

Say What You Mean
Have you ever given any thought to the relationship between the words you use and results you get – whether it’s in an interview, discussing your career goals with your boss, meeting with your clients?

This workshop will provoke your awareness of the power of words, ignite your understanding of the words you use and create an itch to expand your spoken vocabulary. Learn which phrases and words to avoid because they weaken your conversations and image, what are the overused words, why it’s better to use verbs rather than nouns and much more.

How you speak is how you are perceived and how you are perceived is how you are treated. Think about how you want to be treated and start to communicate from that place.
An enriched vocabulary guarantees you have the exact words to say exactly what you mean. Remodel your communication by using the many words you already know in your conversations. The workshop is fun and interactive.
Date: September 16th 2009
Time: 6:30pm – 8:30pm
Location: Ontario Institute For Studies In Education (OISE)
252 Bloor St W, Toronto
Cost: $45 (includes (K)New Words workbook and applicable handouts)

Register online at http://www.clearlyspeaking.ca/public.html or contact
Gloria Pierre at 416-756-4926.